Frequently asked questions

About ExpoBazaar

ExpoBazaar is a B2B e-commerce digital platform that connects local Indian artisans, manufacturers and suppliers with international buyers to promote India’s rich heritage art and support small businesses that deal in various lifestyle products.
We have a wide range of distinguished handpicked products curated to suit your aesthetic and style preferences for your business. With help of our wide network of small manufacturers, artisans and suppliers, we provide you with a variety of handpicked products ranging from products with fine traditional Indian designs to modern style categories.

Account

ExpoBazaar is a wholesale procurement platform, and to maintain a secure operation and transparency, we have a specified registration process.

You need to provide these details to ensure seamless account setup and to verify your business. In case you are a sole proprietorship, please provide your Social Security Number. For LLCs, LLPs and Corporations, we would require your Employer Identification Number for activating your buyer account.

Once you’ve registered yourself as a buyer at www.expobazaar.com, we will send you a verification email to the email address you used during registration.
You can update all personal and business related info by accessing your buyer dashboard. To change your registered mobile number and email address, please contact support@expobazaar.com
If you’re unable to sign into your account, please recheck your credentials and reset your password by clicking on ‘Forgot Password’. For additional support please contact support@expobazaar.com

Orders

Being a wholesale platform for targeted buyers, ExpoBazaar has a minimum ship-pack quantity defined by the sellers.
If you wish to order in bulk, please send us an email on orders@expobazaar.com
Yes, for RFQ and order queries, please contact us at orders@expobazaar.com
Please write to orders@expobazaar.com and we will send your enquiry to the vendor. Please note that the sample maybe be chargeable by the vendor.

Shipping and delivery

If you wish to track your order, please click here, enter your order ID and select ‘proceed’.
It usually takes 2-7 business days for an order to be shipped. In case of any operational delays affecting the time of delivery, you will be notified via email.
We’re Sorry! While we aim to ensure that your order is delivered on time, shipping delays might be caused due to bad weather, and other unforeseen circumstances. Please reach out to support@expobazaar.com for any help regarding shipping.

Payments

In case of a failed payment please contact payments@expobazaar.com. If the amount has been debited from your account, kindly send us the payment reference number. In most cases, the amount will be credited back into your account within 7-10 working days.
We accept all major Credit Cards (Visa, Mastercard, Diner, American Express), and verified checking accounts. You can manage all payment methods in your dashboard.

Returns /refunds/ cancellation

Sign in to your account and go to ‘my orders’ and place a return request for the product you want to return by entering the order number

A courier partner will collect your order soon after you’ve mentioned the details.

Once you've registered your return, you can track your return via track & trace page link shared in the Return pickup email, and once we received it we will send you further instructions to complete the return process.

Under exceptional circumstances and on the basis of the urgency of your case, we may accept exchange of a particular order. Please contact orders@expobazaar.com.

We will refund the value of your returned item(s) excluding the delivery fees within 30 days after receiving your return.

Once we have received your return shipment in our warehouse, we will send you an email confirming receipt of the parcel.

The refund amount will be credited to the original source of payment.